Who We Are
The first word in our name makes us the last word in personalized service.
Our full name is Responsive Information Management Systems and Services, Inc. Most people just call us RIMSS — and have since our founding in 1983. But the longer we’re around, we realize how important our “first name” is. Early on, before most businesses were comfortable with computers, “responsive” was a promise about how well the software tools would provide reliable and timely information.
These days, with everyone connected to the internet and technology, we believe the word also conveys another promise. One that says you can always count on us to be there when you need us. From talking to you on the phone, to responding to emails, and to personally visiting with you and your colleagues. We are there to answer the challenge and work to solve the problem.
In short, we’ll always be responsive to you.
If that sounds a little old-fashioned, remember this. For over 35 years, it’s been our business to foresee the future well enough to help your company face it with confidence. But not without first making sure we were always fully grounded in certain traditional principles: integrity, teamwork and trust.
Those are things we learned from our founder.
Tom Jarrett, Sr., quickly learned that 1983 wasn’t the best time to start a software business. The inflationary economy, scarce resources, and competition from more established companies made things difficult.
But Jarrett — an Air Force veteran who served in Vietnam — was used to challenges. He wasn’t afraid of hard work or commitment. And he felt certain that RIMSS could find success if we (1) studied and solved specific customer needs and (2) exceeded expectations through product design, superior service and business integrity.
The term “enterprise software” wasn’t yet common, but that was the direction we were heading. First, we selected a market Jarrett already knew: agriculture, truck, construction, bus, and independent parts and service businesses. In software system requirements, these industries were similar in structure, but each would require some customization, as well. So we studied company organization, identified functions that could be automated or otherwise simplified, and integrated these into custom programs — ones that would allow faster and more accurate inventories, sales, accounting and more.
Jarrett’s instincts proved correct. We succeeded. Today, RIMSS remains a family owned and operated company. And our clients enjoy simpler, faster and more powerful ways to control, scale, track and refine their operations — plus support, improvements, and periodic updates at no added cost.